CUSTOMER HELP

How much time manufacturing takes?

After placing the order, It’s takes about 24 hours.

How much time shipping takes?

It depends upon the location and the shipping method selected at checkout.

Do you offer printable digital version of designs?

No, Because of the copyright reasons we do not provide any digital versions of designs.

What Payment Methods Are Accepted?

We currently accept the following payment methods:

Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay

If you are ordering through our AU & NZ domains, payment by bank transfer is also available.  We do not accept personal checks, cash, or money orders or any other payments by regular, posted mail.

What is Zazzle Black?

Zazzle Black was created just for you so you can get gifts and products without having to worry about shipping costs. 

Enjoy Standard shipping for a full year with Zazzle Black Standard for an annual fee of $9.95. To know more click here. 

How to Cancel your order (through your Zazzle account)

You can check if your order is in the ‘pending’ status by viewing your order within the order history section of your account. If your order is still in the ‘pending’ status then you can select the option to cancel your order and make any changes you deem necessary. Canceling your order in this manner will automatically add the canceled items back to your shopping cart where you can proceed to the checkout and make the necessary changes to the shipping method.

All modifications/cancellations can be easily done by signing into your Zazzle account on the domain the order was placed. 

How to Return an Item?

We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.

How to Return an Item

  • Contact Zazzle Customer Care to request a return. You must make this request within 30 days of receiving the shipment.
  • Be sure to specify the reason for the return request in your message and indicate any preference for replacement, account credit, or a refund.
  • Once the topic is selected, you will be asked to select the product that you want to return.
  • Use the Upload File button to proactively provide digital images of damaged* or defective products. 
How Do I Contact Zazzle Customer Support?

You can Email customer support team who are eager to help and will respond to your question as soon as possible.

You can call zazzle customer support :

1-408-983-2800    Phone hours: Mon – Fri: 9AM – 5PM PT (12PM – 8PM ET)

1-888-8ZAZZLE (1-888-892-9953)     Phone hours: Mon – Fri: 9AM – 5PM PT (12PM – 8PM ET)

If you are calling from outside the United States, please use:

1-408-983-2800 Phone hours: Mon – Fri: 5PM – 8PM GMT

DESIGNER HELP

How can I participate in LadyPrints monthly design challenge?

Only Zazzle store owners can participate in our design challenge, to participate simply sends us details of your Zazzle product you want to show on LadyPrints. You can submit details here.

Can I submit any product from my Zazzle store?

No, you can only submit invitations, flat cards, business cards, and postcards.

How many designs I can submit in Monthly Design Challenge?

You can submit up to 900 designs/month.

Can I submit same design in more than one monthly challenge?

Yes, you can submit same design in more than one design challenge, because we know sometimes really good designs are not able make in monthly Top 100 due to tough competition.

When the result will be declared?

Monthly challenge result will be declared by end of the month.

Where can I see monthly challenge results?

Visit our result page to see monthly challenge results.

How can I find how many products on LadyPrints are from my Zazzle store?

It’s very simple, just type your store name in search box above. For example:

If you store link is www.zazzle.com/jamberdesign then type jamberdesign
If you store link is www.zazzle.com/kat_parrella then type kat_parrella